Returns & Refunds
Applies to orders shipped within the United States.
We want you to be happy with your order. If something isn't right, you can return most items within 30 days of delivery.
How to start a return
All returns are handled by our support team. To open a return, contact us with your order reference (it looks like PW-XXXXXXXX and is in your confirmation email) and a short note about the reason. We'll reply with return instructions and, where applicable, a prepaid label.
You can also email support@playwright.co.
What can be returned
- Damaged, defective, or wrong item. If your order arrives damaged, defective, or isn't what you ordered, we'll replace it or refund it in full — return shipping is on us.
- Change of mind. You may return an item within 30 days of delivery as long as it's in the same condition you received it. Return shipping for change-of-mind returns is the customer's responsibility unless we provided a prepaid label.
We sell new and used copies. For used copies, the condition (e.g. "Used – Very Good") is shown at the time of purchase, and a copy matching its described condition isn't considered damaged or defective.
Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method. Refunds are typically processed within 5–10 business days of us receiving the item; your bank or card issuer may take a little longer to post it.
Order cancellations
If you need to cancel an order, contact support as soon as possible. We may be able to cancel before it ships; once it's on its way, the return process above applies.
Questions
Reach us any time atsupport@playwright.co or via ourcontact page and we'll be glad to help.