The Stage
Deputy Customer Experience Manager | Crewe | Fixed Term (Maternity Cover)
Trafalgar Entertainment
Crewe Lyceum Theatre
£25,000 - £30,000
Front of House & Customer ServicesManagement
Posted Today
Closes 10 December 2026
Lyceum Theatre Crewe
Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venues and has housed a number of international stars.
ABOUT THIS ROLE
The main purpose of the role is supporting the front of house management team with the day to day running of the venue. This would typically include Duty Manager responsibility during performances, assisting in stock management & customer experience (ticketing & complaints).
ABOUT YOU
In order to be considered for this post you will need to evidence and demonstrate:
Key Attributes
-Excellent written and verbal communication abilities in dealing with colleagues, the public, industry colleagues, and other stakeholders.
-Self-motivated and creative.
-Highly driven, organised, and able to work calmly and effectively in a fast-paced environment.
-Willingness to learn new skills.
-Customer focused.
-Great team spirit.
Experience
• Outstanding communication and relationship building to provide excellent customer service.
• Good IT skills.
• A professional approach.
• Ability to organise work with changing priorities.
• Working as part of a team.
Desirable
• Passion for theatre, the arts and live entertainment. • Experience working in an Arts, Entertainment or Retail venue.
• Experience working in a ticketing/electronic point of sale (EPOS) systems.
• First Aid at Work qualification.
about trafalgar entertainment
Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).
Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.
View original listingOpened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venues and has housed a number of international stars.
ABOUT THIS ROLE
The main purpose of the role is supporting the front of house management team with the day to day running of the venue. This would typically include Duty Manager responsibility during performances, assisting in stock management & customer experience (ticketing & complaints).
ABOUT YOU
In order to be considered for this post you will need to evidence and demonstrate:
Key Attributes
-Excellent written and verbal communication abilities in dealing with colleagues, the public, industry colleagues, and other stakeholders.
-Self-motivated and creative.
-Highly driven, organised, and able to work calmly and effectively in a fast-paced environment.
-Willingness to learn new skills.
-Customer focused.
-Great team spirit.
Experience
• Outstanding communication and relationship building to provide excellent customer service.
• Good IT skills.
• A professional approach.
• Ability to organise work with changing priorities.
• Working as part of a team.
Desirable
• Passion for theatre, the arts and live entertainment. • Experience working in an Arts, Entertainment or Retail venue.
• Experience working in a ticketing/electronic point of sale (EPOS) systems.
• First Aid at Work qualification.
about trafalgar entertainment
Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).
Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.