We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions. The role: The Deputy Visitor Operations Manager (DVOM) provides senior leadership across both operations and people management within the Visitor and Audience Operations department. Reporting to the Visitor Operations Managers (VOMs), the DVOM plays a critical role in driving consistent management practice, high-quality operational delivery, and clear, effective communication across the management team. This role balances visible, hands-on operational leadership with strategic oversight of people and culture, acting as a key escalation point for complex people matters. As deputy to the VOMs, the DVOM ensures continuity, resilience, and the consistent application of departmental standards, while contributing to a positive, inclusive leadership culture and shared accountability for performance across the department. The skills:

Proven senior operational management experience within a fast-paced, customer-facing environment
Strong leadership and line management skills, with experience managing and developing managers and teams
Excellent customer service and visitor experience expertise, with a focus on high-quality operational delivery
Strong knowledge of health and safety, safeguarding, emergency response, and compliance procedures
Confident decision-maker, able to remain calm and effective under pressure during live operations and incidents
Excellent communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders
Highly organised, with strong administrative and planning skills and the ability to manage multiple priorities
Proficient in Microsoft Office, including Word, Excel, and Outlook, with strong digital and IT capability
Proactive, solutions-focused, and committed to continuous improvement and operational excellence
High emotional intelligence, resilience, and sound judgement in managing people and complex situations
Experience within cultural, heritage, tourism, events, or visitor attraction environments is desirable
IOSH and/or First Aid training is desirable

The team: The Visitor and Audience Operations team is at the heart of delivering exceptional visitor experiences across Shakespeare’s Globe. Working closely with departments including Retail, Learning, and Theatre, the team ensures every visitor, audience member, and participant receives a warm, safe, accessible, and engaging experience. Operating across a seven-day schedule, including evenings, weekends, and outdoor working, the team oversees tours, exhibitions, volunteer stewards, and audience operations across the Globe site. The department plays a key role in maintaining high operational standards, excellent customer service, and a positive, inclusive culture for staff, volunteers, and visitors alike. Shakespeare’s Globe: We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all. Benefits:

Discount in the Globe shop and onsite restaurants/cafes
Staff discounts via My Globe perks and better Bankside Buzzcard
Free entry to selected shows, events and activities
Access to our free employee assistance programme and 24/7 virtual GP service
Enhanced maternity, paternity, adoption, and shared parental leave and pay
Life assurance scheme
Rental deposit scheme
Season ticket loans
Eye test voucher scheme
Flu vaccination scheme
Cycle to work scheme
Free staff yoga
Enhanced employer pension contributions after 12 months service.

To apply: For more information, please download the job description from the jobs section on our main website. To apply, please complete the online application form by 4pm on Friday 29 May 2026. If you have any queries on the application process or online form, please email [email protected].