Account Manager

The Pekoe Group is an award-winning, fast paced, full-service advertising agency in NYC, working with the city's top Broadway shows, Off-Broadway shows, and restaurants.

We are seeking a full-time Account Manager to join our team.

The Account Manager is the primary owner of the client relationship across their assigned accounts. This role is the central point of contact for clients and is ultimately responsible for ensuring they feel supported, informed, and confident in the agency’s work at all times.

This role sits at the center of the client experience, translating internal progress into clear client communication, ensuring alignment across departments, and maintaining strong, trusted relationships that drive long-term account success.

The Account Manager ensures that nothing falls through the cracks - every client request is acknowledged, every deliverable is tracked, and every project moves forward smoothly from start to finish.

RESPONSIBILITIES:
- Acting as the main day-to-day point of contact for all client communications
- Building and maintaining strong, trusted client relationships grounded in responsiveness, clarity, and reliability
- Working closely with the Director of Integrated Marketing, who leads all strategy and campaign direction on the accounts
- Understanding every campaign and working with Director of Integrated Marketing to translate campaign KPIs into clear, client-friendly reporting and updates
- Ensuring all client feedback, approvals, and updates are accurately captured and actioned internally
- Leading client meetings from a relationship and communication standpoint (agenda, clarity of updates, next steps, follow-ups)
- Ensuring all client-facing materials are accurate, on brand, and aligned with approved strategy
- Monitoring the flow of work across accounts to prevent gaps, delays, or miscommunications
- Proactively identifying risks or client concerns and escalating when needed
- Maintaining clear documentation of decisions, feedback, and next steps to ensure alignment across teams

WHAT WE ARE LOOKING FOR:
- 2+ years of experience in an Account Manager or Client Services role within a theatrical agency
- Exceptional communication skills with the ability to build trust and manage relationships with high touch clients
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
- Highly responsive, detail-oriented, and reliable in fast-paced environments
- Comfortable working in partnership with a senior strategy lead (Director of Integrated Marketing)
- Ability to keep multiple stakeholders aligned and projects moving forward without losing clarity or momentum
- A proactive, service-oriented mindset with strong anticipation of client needs
- High accountability and ownership over the client experience

BENEFITS:
- Access to Medical, Dental, Vision Insurance after 60 days full-time
- 401(k) Profit Sharing + Defined-Benefit Pension Plans
- Summer Fridays
- Work Remote Optional Fridays
- Office is closed from Christmas through New Years Day
- Agency Holidays Off
- Vacation, Personal, Sick Days
- Access to Commuter Benefits plan
- Peloton App membership

COMPENSATION: $70,000 - $75,000 per year

TO APPLY:

To apply, please send your cover letter and resume to [email protected] with the subject line: Account Manager

No phone calls or visits, please.