Box Office Assistant

Fairfield Theatre Company, a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, is seeking a part-time Box Office Assistant to join our team. The ideal candidate will be detail-oriented, proficient with a computer, possess strong communication skills, be enthusiastic about working in the non-profit arts sector, and open to learning new skills.

This will primarily be an On Call Sat-Sun position specifically for FTC’s Theatre For Young Audiences program. Typical scheduling will be 9am - 2pm on Saturday and 1pm - 6pm Sunday.

Responsibilities:

1. Box Office Operations:

• Utilize event ticketing software to assist patrons with ticket purchases.

• Assist customers in navigating the website for self-ticket purchases, guiding them on the process, and resolving any issues.

• Answer customers, providing accurate information about show dates, times, venue locations, directions, and performer details.

• Print tickets for patrons and will call.

• Perform daily reconciliation of box office income.

• Update patron information as necessary.

• Manage and hold a key for opening and closing the box office.

• Educate patrons about the benefits of membership, providing insight into our non-profit mission.

• Encourage patrons to become members, highlighting the positive impacts on the organization and its mission.

• Manage customer entry including ticket scanning, ushering, coat check as assigned

• Handle unexpected tasks as assigned

Customer Inquiry Handling and Routing:

• Field open-ended customer calls, emails, and inquiries, providing assistance and information as needed.

• Understand various departments and their contacts within Fairfield Theatre Company.

• Route customer inquiries to the appropriate departments for efficient problem resolution and communication.

Technical Proficiency and Requirements:

• Demonstrate proficiency in typing and utilizing keyboard shortcuts.

• Ability to use a mouse or other pointing device.

• Proficient in Google Workspace (Docs, Sheets) or Microsoft Office (Word, Excel) for organizational tasks.

• Demonstrate familiarity and comfortability using Windows.

• Strong communication, phone, and customer service skills.

• Exceptional attention to detail.

• Competency in problem-solving and the ability to work autonomously.

• Previous experience in customer service, retail, or online sales is welcomed.

• Willingness to tackle unexpected tasks.

• Enthusiasm and interest in working in the non-profit arts sector.

• Ability to work collaboratively as part of a team.

Compensation:

• This is an entry level hourly position

• Pay will be $16.50/hr+ adjustment based on experience

If you meet these qualifications and are passionate about contributing to the success of a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, we invite you to apply. Please submit your resume and a cover letter to [email protected] with the subject line "Box Office Assistant Application – [Your Name]." Applications will be accepted until the position is filled. Fairfield Theatre Company is an equal opportunity employer.