Shakespeare’s Globe is currently seeking a Visitor Operations Supervisor on permanent full-time basis. We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions. The role: Shakespeare’s Globe is seeking an Assistant Visitor Operations Manager to help deliver exceptional, inclusive experiences across our iconic site — from performances and tours to events and workshops. This is a unique opportunity to combine hands-on operational management with people-focused leadership, ensuring our teams and spaces reflect the Globe’s values of care, collaboration, and excellence. The skills:

Experience in visitor or audience operations within a fast-paced, public-facing environment
Proven leadership skills and confidence managing frontline teams, including direct performance oversight
Experience acting as a Duty Manager or operational lead, with strong awareness of Health & Safety responsibilities
Calm, organised, and solutions-focused under pressure
Excellent communication and collaboration skills
Strong understanding of inclusive service and access needs
Proficiency in Microsoft Office and comfort with operational systems

The team: The Visitor and Audience Operations Department is at the heart of Shakespeare’s Globe, responsible for delivering exceptional experiences to all visitors. Encompassing tours, performances, events, and retail support, the team ensures every aspect of the visitor journey is welcoming, inclusive, and smoothly run. With a strong focus on operational excellence, customer service, and collaboration, the department also oversees a large team of staff and volunteers, playing a crucial role in the day-to-day running of the site and upholding the Globe’s commitment to accessibility, education, and world-class theatre. Shakespeare’s Globe: We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all. Benefits:

Discount in the Globe shop and onsite restaurants/cafes
Staff discounts via My Globe perks and better Bankside Buzzcard
Free entry to selected shows, events and activities
Access to our free employee assistance programme and 24/7 virtual GP service
Enhanced maternity, paternity, adoption, and shared parental leave and pay
Life assurance scheme
Rental deposit scheme
Season ticket loans
Eye test voucher scheme
Flu vaccination scheme
Cycle to work scheme
Enhanced employer pension contributions after 12 months service.

To apply: For more information, please download the job description from shakespearesglobe.com/jobs. To apply, please complete the online application form by Friday 6th March at 5pm. We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please email [email protected].