Retail Door Host

Key Accountabilities:

*  Deliver a warm, engaging and genuine welcome and farewell to every guest entering and leaving the Piccadilly store.

*  Act as a visible, approachable and charismatic ambassador for Fortnum & Mason, reflecting our values through every interaction.

*  Create memorable guest moments through warmth, personality, confident conversation and exceptional service.

*  Proactively share information on store experiences, seasonal events, dining, services and special activations.

*  Provide clear directions and connect guests with the relevant department, service or colleague.

*  Work closely with the Retail Host Team and Retail Managers to deliver a seamless journey throughout the store.

*  Support guest flow, queues and capacity management during busy trading periods while maintaining a positive atmosphere.

*  Build strong knowledge of Fortnum’s products, services, heritage, the local area and key London attractions.

Customer Experience:

*  Be the welcoming character of the Piccadilly flagship store, creating warmth, theatre and excitement from the moment guests arrive.

*  Recognise that the Piccadilly entrance is one of London’s most photographed doorways and confidently support guests who wish to capture and share their visit.

*  Create an inclusive environment for local, national and international visitors and identify opportunities to create moments of delight.

*  Support managers with challenging guest situations and contribute to a safe environment for guests, colleagues and visitors.

Operational Standards:

*  Maintain exceptional standards of personal presentation in line with Fortnum & Mason uniform and brand standards.

*  Demonstrate strong attention to detail, situational awareness and awareness of guest needs.

*  This is a highly visible and physically demanding role requiring prolonged periods of standing and regular movement throughout the trading day.

*  Be comfortable working at the store entrance for extended periods in all weather conditions, including rain, cold temperatures and periods of high heat.

*  Maintain energy, enthusiasm and a welcoming presence throughout the day, regardless of weather or trading intensity.

*  Maintain an exceptional record of attendance, punctuality and presence, with flexibility to work evenings, weekends and seasonal peaks.