Ticketing Duty Manager You’ll report to the Sales and Ticketing Manager and be responsible for the Customer Service Hosts. The Box Office Duty Manager supports the Ticketing Management with the daily running of the Box Office team by delivering the highest standards of customer service in order to maximize sales. Please note, your role may involve working with children or vulnerable people. Key responsibilities

To cover for the Ticketing Manager as required ensuring that business objectives are continually achieved to the highest standard.
To complete all daily tasks when running a shift, including float count, email response, reports and information requested by other departments.
To distribute and communicate company information and product knowledge to ensure the team is fully informed to fulfil their duties to a high standard.
To liaise with Visiting Company Managers and other external personnel to promote and deliver the Box Office services.
To assist the Ticketing Manager in coaching staff in order to achieve the required performance standards.
To manage staff on a shift basis while achieving customer satisfaction.
To resolve customer service problems and initiate corrective action where appropriate.
Monitor staff performance and relay any findings to the Ticketing Manager for appropriate action in order to maintain an effective team.
To monitor daily computer and equipment operations to minimalize potential breakdowns and errors.
To assist with the update of computer information to ensure that the Box Office meets the customer’s needs.
To fulfil the role of the Box Office Assistant as required.
To adhere to all Health & Safety Procedures to minimise the risk of injury and accidents, reporting to your line manger any Health & Safety concerns. All staff regardless of position have a duty to themselves, to their colleagues, and to any person who might be affected by their actions or omissions, to work in a safe manner. To attend training courses as required in order to further self-development.
To complete any other delegated duty that assists the company achieve its business objectives.

Your skills, qualities, and experience. If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential

Experience of supervising or leading a team.
Excellent IT skills.
Experience with Ticketing systems.
A good eye for detail.
Creating and interpreting reports.

About Us - Our values ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)
CONNECT through every act (with collaboration and kindness)
DARE to do different (with curiosity and courage)
PERFORM at our best (with customer focus and ownership)

Our culture You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.